Privacy Policy
Last Updated: September 15, 2026
The Memory Mailbox Inc. (“The Memory Mailbox,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, and handled when you visit thememorymailbox.org, contact us, request services, make a donation, or otherwise interact with our website.
Information We May Collect
We may collect information that you voluntarily provide to us through our website, forms, email, or other communications. Depending on how you interact with The Memory Mailbox, this may include your name, email address, phone number, mailing or shipping address, information related to a service request, and other information you choose to provide.
Because our nonprofit serves individuals facing terminal illness, information submitted in connection with a request for services may include information concerning an individual's circumstances or terminal diagnosis. Please provide only the information reasonably necessary for us to respond to or fulfill your request.
How We Use Information
We may use information we receive to:
Respond to questions and communications.
Review and fulfill requests for The Memory Mailbox services.
Prepare and ship greeting card bundles.
Communicate regarding requests, donations, partnerships, or other nonprofit activities.
Operate, maintain, and improve our website and programs.
Understand general website usage and performance.
Maintain appropriate organizational and administrative records.
Comply with applicable legal obligations.
We do not sell personal information.
Donations and Payment Information
The Memory Mailbox may use third-party payment services, including PayPal, to process online donations. When you make a donation through a third-party payment provider, your payment information is processed by that provider according to its own privacy and security practices.
The Memory Mailbox does not directly receive or store complete credit or debit card information submitted through PayPal or other third-party payment processors.
Cookies and Website Analytics
Our website platform may use cookies and similar technologies that help the website function and provide information about website usage. Our website platform provides us with general analytics such as visitor activity, unique visits, and page views.
We may use this information to better understand how visitors use our website and to improve our online presence and services.
Our website may display a cookie notice to inform visitors about the use of cookies. Your browser may also allow you to control or delete cookies through its settings. Disabling certain cookies may affect some website functionality.
Google Search Console
We use Google Search Console to help us understand how our website appears and performs in Google Search and to identify website indexing or technical issues. Information processed through Google services is subject to Google's applicable privacy practices.
Third-Party Services and Links
Our website may contain links to or use services provided by third parties, such as PayPal, Google, social media platforms, or other service providers. These third parties have their own privacy policies and practices. The Memory Mailbox is not responsible for the privacy practices of third-party websites or services.
Information Sharing
We may share information with service providers when reasonably necessary to operate our website, communicate with individuals, fulfill service requests, process donations, ship materials, or support our nonprofit operations.
We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or security of The Memory Mailbox or others.
We do not sell or rent personal information for marketing purposes.
Information Security
We take reasonable steps to safeguard information entrusted to us. However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure.
Children's Privacy
The Memory Mailbox may provide services to individuals of different ages, including minors facing terminal illness. Our website is not designed to solicit personal information directly from children without the involvement of a parent, legal guardian, or other responsible adult when appropriate.
If you believe a child has submitted personal information to us inappropriately, please contact us so we can review the situation.
Your Choices and Questions
You may contact us if you have questions about personal information you have provided to The Memory Mailbox or if you would like to request that we review, correct, or delete information, where appropriate and subject to any legal or legitimate recordkeeping requirements.
Changes to This Privacy Policy
We may update this Privacy Policy as our organization, website, services, or privacy practices change. When we make changes, we may update the “Last Updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
The Memory Mailbox Inc.
Rhome, Texas 76078
Email:info@thememorymailbox.org
Phone: 817-372-1199
Website: thememorymailbox.org